Privacy Policy

Livewell Dental Privacy Policy

Effective Date: July 28, 2026

Chris Kim, DDS, PLLC DBA Livewell Dental ("Livewell Dental," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information through our website at livewelldentalva.com and through any related services that link to this Policy.

We may update this Policy from time to time. The date at the top of this page reflects the most recent revision. By using our Site, submitting information through our forms, or opting in to our text messaging program, you agree to the terms of this Privacy Policy.

Mobile Information Non-Sharing Disclosure:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

SMS opt-in or phone numbers collected for SMS purposes are not shared with any third party or affiliate company for marketing purposes.

1. Information We Collect

We collect personal information only when it is voluntarily submitted by visitors. This may include:

Personal information: Name, email address, mobile phone number, postal address, and any specific inquiries or messages you submit.
Usage data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on the Site.
Location information: General geographic location data derived from IP addresses or device settings.
Communication records: Copies of correspondence, contact form submissions, and text message interactions.

2. How We Use Your Information

We use the information we collect to:

Provide and improve our website experience and dental service offerings.
Process appointment requests, virtual consultations, and general inquiries.
Send non-marketing transactional communications, such as appointment reminders, scheduling confirmations, and clinical follow-up instructions.
Send promotional or marketing updates, provided you have affirmatively opted in to receive them.
Ensure website functionality, diagnose technical issues, and enforce our legal policies.

3. Protected Health Information (HIPAA)

Information collected through general website contact forms or routine text messages is intended for preliminary inquiry and scheduling purposes.

Once you become a patient, your healthcare information is protected under the Health Insurance Portability and Accountability Act (HIPAA). How we collect, store, and handle your Protected Health Information (PHI) in connection with clinical care is detailed in our separate Notice of Privacy Practices, available at our office and upon request.

4. SMS / Text Messaging Program (A2P 10DLC)

Livewell Dental operates an Application-to-Person (A2P) text messaging program through third-party telecommunication providers to communicate efficiently with our patients.

How Consent is Collected: We collect SMS opt-in consent when you check an explicit SMS consent box on our online contact/appointment request forms, fill out intake paperwork in our office, or give affirmative electronic/written consent. Consent to receive text messages is not a condition of receiving dental care.

Types of Text Messages: Messages sent through our program include:
- Appointment & Transactional Messages: Confirmations, reminders, scheduling changes, and pre/post-procedure guidance.
- Conversational Messages: Direct two-way responses from our front desk team to coordinate your visits or answer questions.
- Promotional Messages: Practice updates, service announcements, and promotional offers (if opted in)
‍
Message Frequency: Message frequency varies based on your appointments and interactions with our office.
‍Costs: Livewell Dental does not charge a fee for text messages, but standard message and data rates from your wireless carrier may apply.
‍Opt-Out Instructions: You may opt out of receiving SMS communications at any time by replying STOP to any text message you receive from us. Upon sending STOP, you will receive one final message confirming that you have been unsubscribed.
‍Support Instructions: For assistance with our text messaging program, reply HELP to any message, call our office directly at (703) 690-0102.,

5. Mobile Data Non-Sharing Commitment

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with or sold to any third parties or unaffiliated organizations for marketing purposes.

Sharing of phone numbers and SMS consent data is strictly limited to essential service providers (such as telecommunications carriers and messaging platforms) who assist us directly in delivering text messages to you, and who are contractually obligated to keep your data confidential.

6. Information Sharing and Disclosure

We do not sell, rent, or lease your personal information. We share your information only under the following limited circumstances:

Service Providers: With trusted vendors who perform operational services on our behalf (e.g., website hosting, online appointment scheduling platforms, messaging software). These providers are prohibited from using your data for any other purpose.
Legal Requirements: When required by law, subpoena, court order, or governmental regulation, or to protect the safety, rights, or property of Livewell Dental, our patients, or the public.
Business Transfers: In the event of a merger, acquisition, or restructuring of Chris Kim, DDS, PLLC DBA Livewell Dental, customer and website data may be transferred, provided the acquiring party agrees to honor the protections outlined in this Privacy Policy.

7. Aggregate and Non-Personal Data

We may compile non-identifying statistical information about Site traffic and usage patterns. This aggregated data does not contain personal details and cannot be used to identify individuals. We use this information to optimize website navigation, performance, and user experience.

8. Cookies and Tracking Technologies

Our Site may use cookies, web beacons, or analytics tools to analyze trends, track user movement on the Site, and gather demographic information. You can set your browser to refuse cookies or alert you when cookies are being sent. However, disabling cookies may impair certain features of the Site.

9. External Links

Our Site may contain links to third-party websites (such as external payment portals, map tools, or social media sites). Livewell Dental is not responsible for the privacy practices or content of third-party platforms. We encourage you to review the privacy policies of any linked sites you visit.

10. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, destruction, loss, alteration, or disclosure. While we follow industry standards to safeguard your information, no transmission over the internet or wireless network is 100% secure.

11. Your Privacy Rights and Choices

If you have questions about this Privacy Policy or how your information is handled, please contact us:

12. Policy Updates

We reserve the right to revise this Privacy Policy at any time. Any changes will become effective upon posting the revised policy on this page with an updated "Effective Date."