Privacy Policy

Livewell Dental Privacy Policy

Effective Date: May 20, 2026

Livewell Dental ("Livewell Dental," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information through our website at livewelldentalva.com and through any related services that link to this Policy.

We may update this Policy from time to time. The date at the top of this page reflects the most recent revision. By using our Site or submitting information through our forms, you agree to the terms of this Privacy Policy.

SMS opt-in or phone numbers collected for SMS purposes are not shared with any third party or affiliate company for marketing purposes.

1. Information We Collect

We collect personal information only when it is voluntarily submitted by visitors. This may include:

Personal information: Name, email address, phone number, and any other details you choose to share.
Usage data: IP address, browser type, pages visited, and time spent on the Site.
Location information: General location data, if permitted by your device settings.
Communication records: Messages or correspondence submitted through our contact forms or support channels.

2. How We Use Your Information

We use the information we collect to:

Provide and improve our services and website experience.
Respond to appointment requests, inquiries, and support needs.
Send appointment reminders, scheduling confirmations, and service updates.
Personalize your experience on our Site.
Meet legal obligations and enforce our policies.

3. SMS Messaging

Consent required: We only send SMS messages to patients who have given explicit permission. Phone numbers are not shared with third parties for marketing purposes.
Types of messages: Appointment reminders, scheduling confirmations, practice updates, and promotional messages if opted in.
Message frequency: You may receive up to 4 messages per month. Frequency may vary based on your appointments and preferences.
Possible charges: Standard message and data rates from your carrier may apply.
How to opt in: Through our website contact form or by providing consent at the time of your appointment.
How to opt out: Reply STOP to any SMS message at any time. Reply START to re-subscribe.
Need help? Reply HELP to any message, or contact us at 703-690-0102 or hello@livewelldentalva.com.

4. Information We Share

We do not sell your personal information. We only share it in the following circumstances:

With service providers who assist us in operating our website or delivering services, such as scheduling platforms or email tools.
When required by law, regulation, or a valid legal process.
In connection with a business transfer or merger, in which case your information would remain subject to the protections described in this Policy.

We will not share your personal information with unaffiliated third parties for their own marketing purposes.

5. Aggregate Data

We may collect non-personal, statistical information about how visitors use our Site, such as which pages receive the most traffic. This data does not personally identify any individual and may be used to improve our Site or shared with third parties in anonymous form.

6. Links to Other Websites

Our Site may contain links to external websites not operated by Livewell Dental. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any external site before submitting personal information.

7. Data Security

We implement reasonable safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.